お問い合わせ

Need help choosing a product or checking a purchase? Contact us through the options published on hokaoutlet.uk. Share the relevant details so we can understand your enquiry.

Product and Size Questions

For questions about HOKA footwear, clothing, caps, or accessories, include the product name or page link. Tell us which measurement, material, feature, or care instruction you would like clarified.

Please review the individual product description and available size guide before ordering. Sizing and fit can differ between models.

Assistance With Your Order

When enquiring about an existing purchase, please include:

• Your order number, if available.
• The email address used at checkout.
• The product concerned.
• A short description of what you need help with.

If your order acknowledgement has not arrived, check your spam or junk folder. If a payment appears in your account but you cannot locate an order email, contact us before ordering again.

Dispatch and Delivery

Check your dispatch email for any tracking information provided. If tracking is unclear, your parcel is overdue, or a delivery marked as complete cannot be found, send us your order number and tracking reference.

Visit our 配送とお届け page for information about delivery arrangements.

Returns and Product Issues

Our 返品 page explains how to return an item, request an exchange, or report a fault. Contact us for the correct return destination before sending a parcel.

For damaged, faulty, or incorrect goods, identify the item and explain the issue. Photographs of the product or packaging may help with assessment, but their absence does not automatically remove your statutory rights.

Changes and Cancellations

Contact us promptly if you need to correct an address, change an item, or cancel your order. Whether an amendment can be made or dispatch stopped depends on the order’s progress.

Wait for confirmation before assuming a requested amendment has been completed. Your statutory cancellation rights remain unaffected; see our Order Cancellation page for further details.

Payment and Website Support

If checkout is not working, describe the error and the payment method selected. Never send full card numbers, card security codes, passwords, or one-time verification codes.

For other website problems, provide the page link and your browser or device type. Remove personal and financial information from screenshots before sharing them.

Privacy, Complaints, and Feedback

For privacy enquiries or personal information requests, consult our プライバシーポリシー and use the published contact channel. Include only the information necessary for your request.

If you wish to make a complaint, explain what happened and the outcome you are seeking. We also welcome suggestions about product information and your shopping experience at hokaoutlet.uk.