الشحن والتوصيل

This policy explains delivery arrangements for orders placed on hokaoutlet.uk. Please check the shipping options, charges, and estimated delivery period shown before completing your purchase.

Delivery Services and Charges

Available services depend on your delivery address, the products selected, and carrier restrictions. Enter your complete address and postcode at checkout to view the options for your order.

Delivery charges are displayed before payment. Free delivery or express services apply only where expressly offered and where the stated conditions are met. Availability for Northern Ireland, offshore islands, remote postcodes, and destinations outside the UK must be confirmed at checkout.

Preparing Your Order

Orders may require payment verification, stock confirmation, and packing before dispatch. An order acknowledgement confirms receipt of your request; it does not mean that your parcel has been collected by a carrier.

If an item cannot be supplied, we will contact you about the affected product and available options. We will not send a substitute without your agreement.

Unless expressly combined, processing time and carrier transit time are separate. Working days generally mean Monday to Friday, excluding applicable bank holidays.

Delivery Timing and Delays

The delivery estimate applicable to your purchase is provided before ordering. Unless another period is agreed, goods will be delivered without undue delay and within 30 days of the contract being made.

If we become aware of a delay, we will explain the situation and any proposed revised arrangements. A revised estimate does not remove your statutory rights.

Where an agreed delivery deadline is missed, you may be entitled to set an appropriate additional period and cancel if delivery still does not occur. In circumstances recognised by law, including where an essential agreed delivery date is missed, you may cancel immediately.

Dispatch Notifications and Tracking

Where tracking is available, shipment details will be provided through your order communications. A tracking reference may be generated before collection, so the first carrier update may not appear immediately.

Use the tracking link to follow progress, but contact us if updates stop or your parcel is overdue. We remain your point of contact for resolving delivery issues.

An order may arrive in separate packages with individual tracking references and delivery dates. We will not add delivery charges for splitting an order without your agreement.

Address Details and Delivery Instructions

Check your recipient name, street address, flat or unit number, postcode, and contact details before submitting your order.

Contact us promptly if a correction is needed. Amendments depend on the order’s progress and carrier capabilities. Wait for confirmation before assuming that a requested change has been completed.

If you nominate another recipient or request a safe place, consider whether the arrangement is secure. Responsibility for the parcel will be assessed according to the circumstances and applicable law.

Missed Deliveries and Returned Parcels

If delivery is unsuccessful, follow the carrier’s instructions for collection or redelivery. Collection deadlines vary by service.

If a parcel is returned to us, contact us to discuss reshipment or refund options. Any proposed redelivery charge will be explained and must be consistent with the terms disclosed before purchase and applicable law.

A returned or uncollected parcel does not automatically remove your payment or cancellation rights. Please communicate any cancellation decision directly to us.

Missing, Damaged, or Incomplete Orders

If tracking shows delivery but you cannot locate the parcel, check the delivery details, nominated recipient, and any appropriate reception area. Contact us if it remains missing.

A delivery scan alone does not conclusively establish receipt. Goods generally remain our responsibility until they enter your physical possession or that of a person you nominate. A different rule may apply if you independently appoint a carrier we did not offer.

For damaged parcels, missing contents, or incorrect products, describe the issue and retain relevant packaging where practical. Photographs may help with assessment, but their absence does not automatically invalidate a claim.

International Delivery

If international shipping is offered, eligible destinations and services will appear at checkout.

Import charges collected with your purchase will be included in the order summary. Where duties, taxes, or clearance fees may be payable separately, responsibility for those charges must be explained before purchase.

Customs processing can affect arrival estimates. It does not automatically remove your rights concerning delivery or cancellation.

Delivery Support

For questions about dispatch, tracking, or delivery, use the contact options published on hokaoutlet.uk. Include your order number and tracking reference, if available.

For returning delivered goods, please consult our الإرجاع page. Nothing in this policy limits your statutory consumer rights.