شروط الاستخدام

These Terms of Use explain the rules for accessing and using hokaoutlet.uk. Please read them before using the website.

In these terms, “we”, “us” and “our” refer to the business operating hokaoutlet.uk, whose legal identity and contact details must be provided on the website.

1. Scope of These Terms

These terms cover browsing the website, using an account and interacting with any features we provide.

Purchases are governed by our Terms of Sale. Please also read our Shipping and Delivery, Returns and Order Cancellation policies for information about your order.

Our Privacy Policy and Cookie Policy explain how we handle personal information and use cookies or similar technologies.

Nothing in these terms limits your statutory consumer rights.

2. Acceptable Use

You may use the website for lawful purposes. You must not:

• Use false identities, stolen payment information or misleading details.
• Attempt to access another person’s account or restricted systems.
• Introduce malicious software or interfere with website security.
• Disrupt the website through excessive automated requests or other harmful activity.
• Submit unlawful, threatening, discriminatory or infringing material.
• Copy or commercially exploit website content without permission or another lawful basis.

Any action we take in response to misuse will be proportionate to the circumstances.

3. Accounts and Security

Where account registration is available, please provide accurate information and keep your details up to date.

Keep your password confidential and contact us promptly if you suspect unauthorised access. You are responsible for your own use of the account, but you are not automatically liable for every action taken by someone who gains unauthorised access.

We will never ask you to send your password through a contact form or support message.

4. Website and Product Information

We aim to provide clear, accurate and current information. However, website content may occasionally contain errors or require updating.

Product photographs are illustrative. Colours may appear differently depending on your screen settings. This does not affect your right to receive goods that match their description.

General sizing and product guidance can help you compare options, but individual fit and comfort may vary.

Corrections to website information do not automatically change an order that we have already accepted. Any order-related issue will be handled under our Terms of Sale and applicable consumer law.

5. Intellectual Property and Brand Names

Website text, images, graphics and other materials belong to their respective owners or licensors.

You may view, download or print reasonable extracts for personal, non-commercial use, subject to applicable law. Any wider reproduction or commercial use requires permission from the relevant rights holder unless legally permitted.

HOKA and other brand names, logos and trade marks belong to their respective owners. Their appearance on this website does not, by itself, establish an official affiliation, endorsement or authorised retailer relationship.

6. Reviews and Other Submissions

Where reviews or other submission features are available, your contributions must reflect your experience and respect other people’s privacy and intellectual property rights.

You retain ownership of your submissions. By submitting content for publication, you give us a non-exclusive permission to display it and make reasonable formatting changes needed for that purpose.

We may remove content that is unlawful, fraudulent, abusive, irrelevant or infringes another person’s rights. We will not remove a genuine review solely because it is negative.

Please do not include payment details, passwords or other sensitive information in public submissions.

7. External Links

The website may link to third-party websites or services. Those providers operate under their own terms and privacy policies.

A link does not necessarily mean that we endorse the third party. This provision does not remove any responsibility we have under applicable law.

8. Website Availability and Access Restrictions

We aim to keep the website accessible, but maintenance, technical problems or security incidents may interrupt access.

We may temporarily restrict access where reasonably necessary to protect users, investigate suspected misuse or maintain the service. Where appropriate, we will explain the restriction and provide a way to contact us.

An access restriction does not remove your rights concerning an existing order, return, refund or complaint.

9. Our Responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to exercise reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

These terms do not exclude rights or remedies that consumers have under applicable law.

10. Changes to These Terms

We may update these terms to reflect changes to the website, our services or legal requirements. Updated terms will be published on this page, with their effective date.

Changes will apply prospectively and will not retrospectively reduce rights relating to an existing order. Where a material change affects an ongoing service or account arrangement, we will provide appropriate notice and obtain agreement where required.

11. Disputes and Contact

If you have a concern about the website or these terms, please use the contact options published on our Contact Us page.

Nothing in these terms takes away any mandatory legal protection available to you or any right you have to bring proceedings before a court with jurisdiction.